• Order before 1:00pm for delivery on your next scheduled delivery day
  • Free delivery on orders $300.00 and above
  • Need help? Call us on 1300 331 753

Frequently Asked Questions

Below, we have compiled the most frequently asked questions. Here you will find answers about our coffee, tea, and cocoa, our coffee machines, and sustainability. Can’t find your question? Contact us—we’ll be happy to help you.

AU-FAQ page

Machines

Can’t find your question about our machines in the list? If so, please contact us.

Which machine suits my business best?

Coffee is the fuel of your business. That’s why we offer the best machines for every type of organization. Want to know which coffee machine fits your situation? Get in touch with us, and our coffee specialists will find the perfect machine for your company.

Which cleaning products are suitable for my machine?

Our range of machines is extensive because we want to offer the perfect machine for every situation. There are also different cleaning products; you can find which ones are most suitable for your machine in the user manual.

My machine has a malfunction — what should I do?

In many cases, you can easily resolve a machine issue yourself; to do so, please consult our support page. Can’t fix it? Then report the malfunction to us.

Products

Can’t find your question about our coffee, tea, or cocoa in the list? If so, please contact us

Do you have certified / sustainable / organic products?

Social and environmental responsibility are important to us. That’s why we offer a wide range of certified products in our assortment: Fairtrade, Organic, and Rainforest Alliance. Discover our CSR commitments or explore our coffee range directly.

Where can I find more information about the product?

You can find product information online in our product catalog (nutritional information, flavor profile, packaging, and item code).

How many cups of coffee can I make from one pack of coffee?

The number of cups you can prepare from a pack of coffee depends on the type of coffee and your machine settings. However, you can use the following estimates:
  • Filter coffee: 133 cups (per 1 kg of filter coffee, 7.5 grams per cup) 
  • Espresso beans: 118 cups (per 1 kg of beans, 8.5 grams per cup) 
  • Instant coffee: 200 cups (1 bag of 300 grams, 1.5 grams per cup) 
  • Coffee concentrate:** 200 cups (2 L of coffee concentrate in Bag-in-Box, yields 50 L of ready-to-drink coffee)

Sustainability

Can’t find your question about sustainability in the list? If so, please contact us.

What does the “Responsible Sourcing” logo on your coffee and tea packaging mean?

The first pillar of our Common Grounds sustainability program is Responsible Agriculture, also known as Responsible Sourcing. Within this pillar, we focus not only on making our own processes more sustainable, but also on improving sustainability across the entire value chain. To ensure responsible production, we support our coffee farmers in various ways. For example, training sessions are organized in origin countries, where farmers learn about regenerative agriculture and how to prepare their plantations for the future.  All our Common Grounds projects contribute to responsible production, which we communicate through our packaging. You can read more about the Responsible Agriculture pillar on this page.

How does JDE Professional work on sustainability?

Since 2018, JDE Professional has been working on sustainability through the Common Grounds program. This program focuses on three pillars: Responsible Sourcing, Minimizing Footprint, and Connecting People. Through various sustainability projects, we contribute, among other things, to the transition toward regenerative agriculture and to an inclusive approach to responsible production. 
In this way, we work together towards a sustainable planet where the future of coffee and tea remains possible. You can find more information about our Common Grounds program on our sustainability page.

AU contact

Can’t find your question?

Get in touch with our team directly via email, phone, or live chat.