• Order before 1:00pm for delivery on your next scheduled delivery day
  • Free delivery on orders $300.00 and above
  • Need help? Call us on 1300 331 753

Support

Clean, refill, and troubleshoot easily yourself.

Useful links

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Contact us

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Report Malfunction

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Machine Maintenance Videos

Frequently asked questions

Need advice?

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My machine has an error or malfunction. What should I do?

In many cases, minor issues can be resolved quickly by following the troubleshooting steps on our support page. If the issue continues, please contact our support team.

How often should I clean my machine?

Regular cleaning helps maintain coffee quality and machine performance. Cleaning frequency may depend on machine type and daily usage.

How can I request technical support?

You can contact our support team through the available service channels for assistance with technical issues.

What information should I have ready when contacting support?

Having the machine model, location, and details of the issue available can help the support team assist you more efficiently.

Coffee quality is inconsistent. What could be the cause?

This may be related to cleaning, maintenance, or ingredient settings. Regular upkeep often helps restore consistent quality.